Refund policy

At Asha’s Luxury Abayas, each piece is thoughtfully designed and carefully inspected to ensure the highest quality. Due to the exclusive and delicate nature of our collections, please review our policy carefully before completing your purchase.

All Sales Are Final

All purchases made through Asha’s Luxury Abayas are final sale. We do not offer refunds, returns, or exchanges.

This policy applies to all items, including but not limited to:

  • Abayas

  • Hijabs

  • Eid and limited-edition collections

  • Sale or promotional items

This policy is in place due to hygiene considerations, limited production runs, and the delicate fabrics and embellishments used in our designs.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery.

At Asha’s Luxury Abayas, each piece is thoughtfully designed and carefully inspected to ensure the highest quality. Due to the exclusive and delicate nature of our collections, please review our policy carefully before completing your purchase.

To submit a request, please email us at [Aluxuryabayas@gmail.com] with:

  • Your order number

  • Clear photos of the item and issue

Once reviewed and approved, we will offer either:

  • A replacement (if available), or

  • Store credit to be used on a future purchase

Cash refunds are not issued.

Items Not Eligible for Review

We are unable to accept claims for:

  • Normal variations in color, texture, or print placement

  • Differences caused by lighting or photography

  • Items that have been worn, washed, altered, or damaged after delivery

Shipping & Delivery

  • Shipping fees are non-refundable

  • We are not responsible for delays caused by shipping carriers

  • Orders returned to sender due to incorrect or incomplete address information are not eligible for refunds. Additional shipping fees may apply for reshipment.

International Orders, Duties & Customs

For international orders placed with Asha’s Luxury Abayas, please note the following:

  • Customs duties, taxes, tariffs, and import fees are determined by the destination country and are the responsibility of the customer.

  • These charges are not included in the item price or shipping cost at checkout.

  • Asha’s Luxury Abayas has no control over customs processes or fees imposed by your local government or customs authority.

Customs Delays & Refused Packages

  • We are not responsible for delays caused by customs clearance.

  • Orders that are refused, not collected, or returned to sender due to unpaid duties, taxes, or incorrect address information are not eligible for refunds.

  • Any additional shipping or reshipment fees will be the responsibility of the customer.

Accuracy of Shipping Information

Customers are responsible for providing accurate and complete shipping details. Orders delayed or returned due to incorrect information are not eligible for refunds.